Privacy Policy

PRIVACY POLICY:

This privacy policy is to inform you on how the information collected on this website is used. Be sure to read this privacy policy before using our website or submitting any personal information and be aware that by using our website, you are accepting the practices described in this policy. We reserve the right to make changes to this website's policy at any time without prior notice. Be also aware that privacy practices set forth in this here are for this website only and do not apply for any other linking websites.

Collection of Information
We collect personally identifiable information such as names, postal codes, addresses, emails, and so on, that are voluntarily submitted by our visitors like you. The information you provide and that is collected is used to fulfil you specific request.

Cookie/Tracking Technology
This website may use cookies and other tracking technologies depending on the features offered. These technologies are useful for gathering information such as browser type and operating system and tracking the number of visitors to our website, in our efforts to better understand how visitors use our website. Cookies are also used to customize the website experience for each visitor. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
In the event of fraud prevention or investigation, we may be asked to share collected information with governmental agencies or other companies assisting us. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is never provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure and encrypted during the type of transmission. Only authorized employees, agents and contractors have access to this information.

Please contact us if you have any questions or concerns about our website's privacy.

REFUND/STORE POLICY:
If you are not satisfied with your purchase, please contact us by phone. You may request a return or exchange within 30 days of the receipt of the product. Damage to any of the products arising from not utilising as instructed, personalized, or other customized product may not be returned for refund or exchange under any circumstances unless stated otherwise during time of purchase. Deliveries to Canada take on average 20 days to arrive, depending on the shipping method used. Deliveries to other countries may take longer. To increase shipping security, a delivery receipt may be asked from you by the delivery company. If the product has still not been delivered after 30 days of purchase date, the customer is entitled to a refund of the purchase in full.

When using any of our products, we advise you to check the manufacturer warranty and instructions on any of your appliances. We will not be held responsible for damage to your appliance if our product(s) are used incorrectly or if you failed to read your manufacturer warranty or instructions.
We will not be held liable for any matters or personal harm arising from not using our products as instructed.

Business days are Monday through Friday, excluding holidays determined by common and other freight carriers. For each individual order, we select a shipping method that will provide both value and speedy delivery. Standard shipping methods include Canada Post and Purolator. Please note that customers outside Canada shall be responsible for the payment of any import taxes, duties, tariffs or similar charges which may be imposed over and above ordinary shipping charges.